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How to earn reviews, answer them well, and what your replies say about you.
Most happy customers never leave a review, because nobody asked them at the right moment. Here’s how to ask every customer, what to say, and the rules most businesses don’t know they’re breaking.
A bad review isn’t the end of the world. A bad reply, or no reply at all, can be. Here’s a simple structure for responding, plus examples you can adapt.
Step 1 of 2
What kind of business do you have?
Step 2 of 2 · Healthcare or senior living
Here’s where we’d start with your facility:
Step 2 of 2 · Restaurant or café
Here’s where we’d start with your restaurant:
Step 2 of 2 · Home services
Here’s where we’d start with your business:
Step 2 of 2 · Rental or Airbnb
Here’s where we’d start with your rental:
Step 2 of 2 · Clinic or therapy practice
Here’s where we’d start with your practice:
Step 2 of 2 · Retail shop
Here’s where we’d start with your shop:
Step 2 of 2 · Something else
Here’s where we’d start with your business: