Free presence check

Reviews & Reputation

Bad reviews, and not one reply.

Every review deserves an answer.

We reply to every review, good and bad, quickly and in your voice, and help more of your customers actually leave one.

Why it matters

People don’t only read your star rating. They read how you respond. A business that answers every review, including the hard ones, looks professional and accountable. Silence looks like nobody is home.

Sound familiar?

  • Reviews sit for weeks or months with no response
  • A few angry reviews are the first thing people see
  • Happy customers tell you in person, but never online
  • You’re not sure what is safe to say in a reply

What we do

How we handle your reviews

  1. 01

    Reply to everything

    Thoughtful, human replies to new reviews within days, written in your voice. Never a copy-and-paste “Thanks for the feedback!”

  2. 02

    Handle the hard ones

    Calm, professional responses to negative reviews that take the conversation offline. In healthcare, replies never confirm that someone is a patient or resident.

  3. 03

    More reviews, the right way

    A simple routine for asking every customer, within Google’s rules, so your rating reflects the work you actually do.

  4. 04

    Clear the backlog

    We work through old unanswered reviews so the history looks as cared for as the present.

What you get

  • Replies to every new review
  • A cleared backlog of old reviews
  • A steady flow of new reviews
  • Alerts on anything that needs your input

Questions

Can you remove bad reviews?

Only Google can remove reviews, and only when they break Google’s policies. We flag the ones that do. For the rest, a good public reply often does more for your reputation than deleting it ever could.

Will replies sound like a robot?

No. Every reply is written for that specific review, in the tone you approve.

Keep going

From the blog:How to get more Google reviews (without breaking the rules) How to respond to negative Google reviews (with replies you can adapt)

How many reviews are waiting on you?

We’ll count the unanswered ones, read the hard ones, and show you how we’d reply.

Get your free presence check