FAQ
Before you hop on.
What people ask us most.
Working with us
Cost, contracts and timing.
How much does it cost?
We work from clear packages, and every one spells out exactly what you get each month. Tell us a little about your business and we’ll send you the packages that fit your industry and size, with real prices. The only other cost is one-time setup, and only if you need it, like a profile that has to be built from scratch. You’ll know that number before we start, too.
Get your packages and pricesIs there a long contract?
Plans start with three months, since the first month is mostly setup and the results build from there. After that, it’s month to month.
How soon will I see a difference?
Some things change within days: corrected hours and phone numbers, new photos, replies under old reviews. Things like more reviews, a steadier social presence and showing up better on Google build over a few months. We won’t promise you a Google ranking, because nobody honest can. We’ll show you what changed along the way.
Do you only work with healthcare?
No. Our first work was for nursing homes, and senior care is still close to our hearts. But the same problems show up everywhere: restaurants, contractors, clinics, rentals, shops and offices. If people look you up before they choose you, we can help.
Do we need to be near you?
No. The work happens online, so we work with businesses anywhere in the U.S. When you need new photos or video, we line up a photographer in your area.
What do you need from us?
Not much. Access to your Google profile and social pages (if nobody knows who set them up, we’ll help you get them back), any photos or videos you already have, and one conversation about your business. After that, we only need a quick yes from you on the things that go out in your name.
Do you do SEO or paid ads?
We take care of the basics that help you show up in search: a complete Google profile, steady reviews, accurate details everywhere and a website that stays current. We don’t run paid ads right now, and we’d rather tell you that than take on work we can’t do well.
By service
Google Profile & Local Search
About this serviceCan you guarantee we’ll rank #1 on Google?
No, and you should be wary of anyone who does. Google decides rankings. We make sure everything in your control is accurate, complete and active, which is the foundation everything else is built on.
We don’t know who set up our Google listing. Is that a problem?
It’s very common. We walk you through Google’s process for getting access back, and set up ownership properly so it doesn’t happen again.
Reviews & Reputation
About this serviceCan you remove bad reviews?
Only Google can remove reviews, and only when they break Google’s policies. We flag the ones that do. For the rest, a good public reply often does more for your reputation than deleting it ever could.
Will replies sound like a robot?
No. Every reply is written for that specific review, in the tone you approve.
Website & Content
About this serviceDo we need a brand-new website?
Often not. Many sites just need real photos, accurate details and fresh content. We’ll tell you honestly which one you need.
Who writes the blog posts?
We do, based on real questions from your customers and input from your team. Every post is reviewed and nothing is invented.
Social Media Management
About this serviceHow often will you post?
Usually once or twice a week, plus reels if your package includes them. We’ll recommend the rhythm that fits your business and your customers.
Do we have to create the content?
Your team just snaps what we ask for. We tell them what to capture, then turn it into finished, branded posts.
Photo & Video Coordination
About this serviceIs the photographer’s fee included?
Photographers bill separately or through us, depending on the project. You’ll know the full cost before anything is booked.
Branding, Print & Merch
About this serviceCan you design a new logo?
Yes. Branding and logo work can be part of your plan. Ask us about it on your presence check.
Still have a question?
Ask us anything. You’ll hear back from a real person within one business day.
